Frequently Asked Questions


  • Already filed/wish to check status?
        Login to your account and it will automatically direct you to your status page.

  • Am I eligible for certain credits?
        Yes, sign up and the application will determine which credits you´re qualified for.

  • Can I file only a state or only federal?
        Yes, you can file a state or only file federal.

  • Can I file 2 different state returns on this site?
        Yes, in the state section you have the option to choose resident or
        non-resident state.

  • Can't login and forgot username or password?
        Simply use our free online chat to get assistance from one of our trained customer
        service representatives.

  • First time filing tax online?
        Don't worry this is easier than you think. Just login use the free created account
        and  take your simple interview. Feel Free  to use our free live chat for assistance     during your interview.

  • Having problems receiving our emails?
        Make sure you don't have any emails from us on block (bulk email or Spam blocker     can cause our emails to default into a Spam folder) or feel free to contact us     through live chat to get further assistance.

  • How long does this self-tax preparation process take?
        This depends on how complex your tax return is, we do allow you to save your information in your account so you can return later to complete your tax return. After you submit your order, all orders are processed on first-come, first-served basis.

  • How soon can I get my RAL?
        Once accepted by the IRS, we apply for a bank loan based on your tax refund and
         if approved you can get money  in as little as 24 hrs.

  • When can I experience delays on my tax returns?
        If you provide incomplete information, or incorrect information this will cause your
        tax return to be delayed.

  • Where can I file my state Tax?
        You can file your state return right here. We will save the same information you
        provided us with your federal and transfer  it over to you state forms.




Preparing your taxes has never been easier!



Benefits & Options

  • 24 hr email support
  • Free live chat support
  • Professional advice available
  • Security & Privacy
  • Quick electronic return
  • and more...
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